General

Introduction

Welcome to aaconventionwiltsbath.com (“the Website”). These terms and conditions (“Terms”) govern your use of our Website and services, including the purchase of tickets for the Alcoholics Anonymous Intergroup Convention (“the Convention”). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the Website.

Ticket Purchase

1. Ticket types: We offer various ticket options for the Convention, including Standard, Concession, Supporter, and Community Tickets. Please review the ticket descriptions carefully before purchase.
2. Order confirmation: Upon purchase, you will receive an order confirmation via email. This confirmation does not guarantee entry, and we reserve the right to cancel or reject any order for any reason.
3. Refunds: Ticket purchases are non-refundable, except under specific circumstances at the organiser’s discretion.

Use of the Website

1. Content: All content provided on this Website is for general information regarding the Convention. The information is subject to change, and we make no guarantees regarding its accuracy.
2. User conduct: You agree to use the Website responsibly, avoiding any actions that may damage or disrupt the site or violate the law.
3. Third-party links: Our Website may include links to third-party websites. We are not responsible for the content, privacy practices, or security of these external sites.

Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of this Website or your participation in the Convention.

Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and continued use of the Website after changes are posted constitutes your acceptance of those changes.

Privacy Policy

We are committed to protecting your personal information in line with the principles of Tradition 12, which states:

Anonymity is the spiritual foundation of all our traditions, ever reminding us to place principles before personalities.

This policy explains how we collect, use, and protect your data while striving to uphold this tradition and minimise data collection wherever possible.

Information We Collect

• Personal details: When purchasing tickets, we retain only basic information (your first name, first letter of surname, and email address) after processing your order.
• Website usage: We may collect data on your interactions with our Website, such as pages visited. However, we do not retain identifiable technical details such as IP address or browser type.

Data Not Retained

In the spirit of Tradition 12 and to ensure your anonymity, we do not retain the following personal data when processing orders:

• Billing details: Company name, address lines, city, state, postcode, country, and phone number.
• Technical details: Customer IP address and user agent, including browser type.
• Meta data: Billing address indices, and order attribution user agent information.

By minimising the collection of personal data, we strive to maintain your privacy and confidentiality as part of our commitment to Tradition 12.

How We Use Your Information

• Order processing: Your data is used to manage your ticket purchase and communicate any updates regarding the Convention.
• Website improvements: We use non-identifiable data to analyse site performance and enhance your experience.

Protecting Your Privacy and Personal Information

• Encryption: Your personal data is encrypted both during transmission and when stored on our servers, ensuring it remains secure.
• Payments: Payments are processed using secure, encrypted connections directly by WooCommerce Stripe. We do not collect or store your payment details.
• Anonymity: In accordance with Tradition 12, we ensure that your personal details are treated with the highest level of confidentiality and are not shared with any third parties unless required for order fulfilment or by law.

Sharing Your Information

We do not sell or share your personal information with third parties, except where necessary to fulfil your order (e.g., payment processing providers) or as required by law.

Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your data from unauthorised access, loss, or misuse. While we strive to protect your information, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to request access, correction, or deletion of your personal data. To exercise these rights, please contact us.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and your continued use of the Website after changes are posted will signify your acceptance of those changes.

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By using our Website and services, you acknowledge that you have read and agree to these Terms and our Privacy Policy.